For the second order in a row the wrong item was sent. Ordered a hooded shirt, but a crew neck was sent. I have emailed support three times over the last week and still have no heard back from anyone. This company is a joke.
Great shirts. Great service. They exchanged my sizes no problem. They do run a bit large. I'm normally a medium and the small is what fits best. Lastly, I would give 5 stars but there's a thing with the shoulders. They are a bit pointy for some reason. Not terrible, but unusual. Anyway, maybe that will disappear after a wash. Regardless, I will buy again.
Missing item from order.
Also, I bought a three pack of tshirts, 2 are size large and for some reason one is a medium.
Can't get any response from the company.
Unfortunately, none of the three shirts I ordered fit\. I have sent two emails and two Facebook Messenger messages requesting instructions for returning or exchanging them, but I have received no response\.
This lack of customer support is especially disappointing because, while my requests regarding an existing order remain unanswered, I continue to receive regular marketing messages encouraging me to make additional purchases\.
I was prepared to exchange the shirts and give Co 36 another opportunity\. However, the company’s failure to respond to multiple customer\-service requests has made that impossible to justify\. Effective customer service is essential, particularly when a customer is trying to resolve an issue with an order\. Based on this experience, I cannot recommend Co 36, and I will not be ordering from the company again\.
Didn’t receive one of two of my order… several emails and still no response. Just know that they are lying when they tell you it’s easy returns because you can’t get a hold of anyone to do the return.
I am not a former footballer of the American persuasion so my neck is thinner than my head. Nonetheless I find the neck of these shirts someone constructing and hope with washing they will loosen a bit. Otherwise fine. Still not totally pleased.