I sent your team a complete explanation on Sunday, followed up on Tuesday and Wednesday. You shipped me one XX-Large, 3 Large and one Medium. The XX-Large was never ordered.
Turns out I am a Medium in your shirts and would like to return the 3 Large for Medium and return the Xx-Large for a Medium.
I bought them for a trip I’m taking on October 3rd, so if you can’t get the exchanges to me by the 2nd I’d like a refund.
Haven’t heard back yet regarding the return as you sent 2 of 3 shirts and one was the wrong size apparently you have no phone number so I’d like to return the wrong size refund the one not sent and I’ll call it quits with Co 36
Thanks
I love the material, the fit and the mock turtleneck. The only thing I don’t like is your color selection you’ve got that real pale, gray light color, pale grey how about a dark gray. Very neutral goes with a lot of stuff if you had that I definitely buy another one. My first purchase was black goes with everything. But gray would be great too. Tom
Sending the correct size would be a start. I ordered 40x34 and received 34x34. And then found out I have to wait a couple weeks until those pants are back in stock. Still trying to get someone to respond back to tell me how I am going to get the right size and what do I do with the wrong ones.
I really love the polo and the mock neck but I have a preference I love the polo better because it gives me a stylish look but I really appreciate the opportunity to experience this shirt and I’ll be ordering more-
I would love to leave a better review, but I have been trying for 5 days to get in touch with someone about my order #104563, which was for 6 short sleeve black mock neck t-shirts in a size L, and I only received 2 of them. I have sent an email to your email address for 5 straight days and have not heard a word back from anyone as to how you are going to help me get the other 4 shirts I paid for or if nothing else credit my method of payment
The shirt fits very well and I love the look of it. This is a lot better than than your average t shirt, the quality of the material and visual impression are second to none, well done every one !
.i ordered the wrong size and wanted to exchange. When I did not get an immediate response i became skeptical. However, i was wrong. I attempted to contact during the weekend when the business was not operational. However, once their customer service responded, they were quick to make the exchange possible. I now have my correct size and extremely happy both with the shirt and customer service! Kudos!!
I love the mock Tees I ordered but one of the items was not the mock tee that was suppose to be in the bundle. The item received was TS-MD-RN-DK instead of TS-MD-TN-DK in stone color. The other two mock tees were correct and I like them very much. How do you want to proceed with this error?
I keep writing and no one responds for service. I want to return or exchange 3 items and there doesn't seem to be any customer service available. Oh well!
I'll keep writing though.
Very unfair.
Love it but had to exchange for an XL…they are cut a bit small as they are very tapered. Their CS was amazing and arranged an exchange quickly and seamlessly as the replaced was sent out immediately. Am sure the XL will be perfect!
If you are looking for "t" shirt that is up scale yet simple and comfortable this is it. The material and structure affords a quality hard to fine elsewhere